Unable To Fill Your Order:

Due to the walk0in retail aspect of our business sometimes it will show we have an item online when we do not actually have it. In this case we will contact you and ask what you would like to do. Usually it will be one of 4 options;
1. Wait for the item to be back in stock.
2. Have the item refunded and the rest of the order mailed.
3. Cancel the order.
4. Replace the missing item with something similar.
Obviously if the item has been discontinued you will only have options 2, 3 or 4 to choose from. We will try and contact you with the information you provided. If we do not hear from you within 30 days we will send out the items we do have and refund you for the ones we don't for items we no longer carry. For items we do still carry we will ship it as soon as it comes in.

Order Tracking:

A confirmation e-mail containing a tracking number will be sent to you once your order ships. Feel free to contact us if you need additional shipping information.

Order Cancellation:
Orders can not be canceled or refused after shipment.

Returns:
There are two types of returns:
• Standard Returns
• Returns due to damage, defect or if you received the incorrect product.  There are NO returns on food items.

Standard returns are returns not due to damage, defect, or incorrect product received. Standard returns may be made within 14 days of the date you receive your shipment.
There are no returns for custom work. This applies to all custom printed banners.

• Our products are shipped using UPS or USPS. Our commitment is to ship the items the day after the order is viewed ( online shipping is closed on Saturdays and Sundays), plus up to 48 hours, but in extenuating circumstances it could take up to 48 hours longer. Orders placed after 4:30pm on Fridays will be shipped on the following Monday or Tuesday.

Please note USPS Priority Mail is a 2 to 3 day service, but they never guarantee that.  According to our experience, UPS transit times are more accurate. LOSS COVERAGE IS NOT PROVIDED WHEN USING USPS. WE WILL NOT BE RESPONSABLE FOR LOSS CLAIMS WITH USPS.

If you want to have a product by a specific date, YOU MUST CALL US.

If you want to pay any kind of expedited shipping, please CALL us if you have a specific deadline.

On standard returns, you are responsible for the shipping costs.
• If you are requesting a refund, you will receive full credit of the purchase price less a 15% restocking fee + the original shipping cost.  A 15% restocking fee will be charged for all products returned in which an exchange is not requested.

• If you are requesting an exchange, you will be charged for the reshipment of the product plus any additional charges if the product you are requesting has a greater value. Credit is given for exchanges with a lesser value.

• In order to receive full credit on a standard return, the return must be received in new, unused, condition in its original box with all documentation and packaging included. If we are unable to issue a full refund on your standard return, you will be given a store credit for the amount based on the condition of the products. Below are the steps you should take when making a standard return:

• Use our online form on the contact us page to request a return authorization number and shipping address. Please type standard return in the subject line.

• Repack items in original packing. Please include a copy of the original packing slip and write the return authorization number on the outside of the box.

• Send the purchase back to the shipping address given with the return authorization number. Please allow 14 days for your refund to appear on your credit card.

• Returns due to damage, defect or incorrect product: If the product you received is damaged, defective, or the incorrect product; please contact us within 24 hours of arrival through the contact form on the contact us page. If items are damaged due to the shipping carrier we will file a claim directly with the carrier and reship the product. Missing items will be shipped at no cost to you. There are no refunds for shipping damage or defective custom work. In the case of defective custom work, we will replace any defective products. We ask for a scan or digital photo of the defective product sent via email. If the image is good enough to evaluate the defect, which it is in most cases, we will replace the custom product. If not, we will need the defective product returned to us for further evaluation. Below are the steps you should take when making a return due to defect or damage:

• Use our online contact form on the contact us page to request a return authorization number and shipping address. Please type defect/incorrect return in subject line.

• We will reply with instructions on how to return the product. When we receive the defective return we will inspect it and if deemed truly defective we will ship out a corrected order. There is no charge for shipping back to you when shipping a corrected order on a defective product.

• A 15% restocking fee will be charged for all products returned in which an exchange is not requested.

• Under some circumstances, we can switch from UPS to USPS or USPS to UPS

Orders can not be returned, canceled, or refused due to shipping delays.

HERE ARE THE APPROXIMATE UPS Transit Times **Please read terms for handling times.

** This map does not apply for cake pans wholesale (6 per case)

Transit Times (UPS) for Fat Daddios Cake Pans Wholesale (6 per case)